App / Live
bagi99 is clear about what data we collect, why we collect it, and how long we keep it. This policy covers every account you open with us — from your first login through wallet activity using bKash or Rocket — and your rights apply wherever access is permitted under your local law and eligible region.
We collect the information you give us when you register — your name, contact details and the wallet identifiers you link to your account, such as your bKash or Rocket number. We also collect activity data: pages you visit, games you open, and transaction records tied to your account wallet. This data lets us run your account correctly, verify transactions, and respond when you contact support. We do not sell your personal data to third parties. We share it only where a service provider directly supports your account — for example, a payment processor confirming a bKash deposit or Rocket withdrawal — and only to the extent needed to complete that function. Any third party we work with is bound by data-handling obligations consistent with this policy. Data we hold is kept for as long as your account is active and for a reasonable period after closure, as required by applicable rules in the regions where access is permitted. You can request a summary of what we hold at any time through the support route listed on this page. Access to this platform depends on your local law and eligible regions.
This policy applies to data collected directly through your bagi99 account — including registration fields, wallet links and in-session activity. It does not extend to third-party sites you may reach through links on our pages, nor to payment processors operating under their own privacy terms. The boundary matters: we are responsible for what we hold, not for how an external service handles data on its own platform.
Everything you submit during registration, login and account updates — name, contact number, password hash — falls inside this policy. We are the data controller for these records and you can request access or corrections through our support route.
When you link bKash or Rocket to your account, the transaction reference and wallet number are held in our records. The payment processor's own privacy terms govern data on their side; our policy covers only what reaches our system.
Session data — which pages you loaded, which game rooms you opened, device type and browser version — is logged to help us fix errors and improve navigation. This data is not tied to a sale or shared for advertising.
Links to external sites, game studios or support tools that operate outside our domain are not covered here. Those services have their own policies; we have no control over how they handle data once you leave our pages.
You have several concrete options when it comes to the data we hold on your account. First, you can ask us to show you a summary of what personal information is stored — your registration details, linked wallet identifiers like your bKash number, and any support correspondence we have on file. Second, if something is wrong — a name spelled incorrectly, an outdated contact number — you can ask us to correct it, and we will update the record once we verify your identity through the standard account check. Third, if you want to close your account and ask us to remove your data, you can raise that request through our support channel. We will confirm what can be deleted and what must be retained under applicable rules for the regions where access is permitted. Finally, if you have a question about how a specific piece of your data is used, contact us directly — do not assume; ask.
Submit a data-access request through our support route. We will respond with a summary of the personal data we hold — registration fields, wallet references and correspondence — tied to your account.
If your name, contact number or linked wallet identifier is recorded incorrectly, raise a correction request. We verify your identity first, then update the record. You will receive confirmation once the change is applied.
You can ask us to close your account and delete your personal data. We will confirm which records can be removed immediately and which must be kept for a period under applicable regional rules.
If you are unsure why a particular piece of information is held or how it is used, contact support with your query. We will give you a clear, specific answer — not a redirect to this page.
If you need to exercise any right listed in this policy — data access, correction, removal or a general question — use one of the routes below. We publish only the channels that are actually monitored; we do not list a route that goes unanswered. Response time depends on the complexity of your request and applicable regional requirements.
Open the chat widget from any page on bagi99 to raise a privacy question or submit a data request. Have your account identifier ready so we can locate your record without delay.
Send your request to the support email address listed in your account profile page. Include your registered contact number and a clear description of what you are asking — access, correction or removal.
Your signed-in account area includes a help section where you can submit a written request. This route creates a logged ticket so you can track the status of your data request through the same account view.
Data handling is not a policy statement we post and forget — it shapes how your account works each session. When you log in, session tokens are created for your device so you do not re-enter credentials on every page. When you transact via bKash or Rocket, only the reference and wallet number needed to confirm the transaction are stored; full payment credentials are never logged on our side. Cookies on the site are used for session continuity and error tracking, not for cross-site advertising. You can adjust cookie preferences through your browser settings at any time without affecting your account access.
Login sessions are tied to your device and expire after a period of inactivity. If you access your account from a new browser or phone, you will need to re-verify. This limits exposure if a device is lost or shared.
Your bKash or Rocket number is stored as a wallet reference so you do not re-enter it each time. We do not store payment PINs or full credentials — those remain within the wallet provider's own system.
We use cookies for session continuity — keeping you logged in across pages — and to log errors so we can fix navigation issues. We do not use cookies to build advertising profiles or share browsing data with third parties.
Account data is kept while your account is active. After closure, records are held for the minimum period required by applicable rules in your region, then deleted. You can ask for a retention timeline at any point via support.
These are the questions we hear most often about how we handle account data, wallet records and your rights under this policy.
We collect your name, contact number and any wallet identifier you link during registration — for example, your bKash or Rocket number. We also log the device type and browser version used during your session for error tracking and security purposes.
Your wallet number is shared only with the payment processor needed to confirm your transaction. It is not shared for advertising or sold to any third party. The processor operates under its own privacy terms for data on its side.
Send a data-access request through live chat or the support email listed in your account profile. Include your registered contact number. We will compile a summary of your registration details, wallet references and correspondence records.
Yes. Raise a deletion request via the account help page or email support. We will confirm what can be removed immediately and what must be kept for a period under applicable regional rules before we complete the removal.
No. Cookies on our site are used for session continuity — keeping your login active across pages — and for logging technical errors. We do not build advertising profiles or pass browsing data to ad networks.
After account closure, we retain records for the minimum period required by rules applicable to the regions where access is permitted. Once that period passes, the data is deleted. You can ask us for the specific retention period for your account through support.